Orders typically leave our warehouses within 4-10 business days unless they are special orders or out of stock flags for which more time might be required (to either manufacture or locate the item). Due to the fact that we experience high order volume and that many of our items are limited quantity, on occasion, part of your order might be delayed or unavailable. if this is the case, we will ask you for a substitute item of your choice or at your request, we will issue a full refund. This option will be available to you after your initial inquiry and if we determine the waiting time exceeds 3 weeks. This option will not be available if you were notified of the delay and accepted the extended time delay unless special arrangement is agreed to with CharacterFlags.com. By purchasing on CharacterFlags.com you agree to arbitration selected by CharacterFlags.com LLC under New Jersey State law in a venue selected by CharacterFlags.com LLC. You are also acquiescing to the waiver of chargebacks or check cancellations and hereby agree to indemnify CharacterFlags.com for any associated expenses with such action.